The modern medical business has several challenges. The main is competition, as in other business fields.
The biggest difference between medical and other businesses is the fact that patient in many cases, has no experience with the particular service before, as well as in many cases, will not have that experience in the future. In other words, many procedures are performed only once in a lifetime, thus making the patient (customer) unable to have adequate expectations before and after, i.e., he is not able to evaluate the quality of the service.
The key of the success of any business - is a happy customer, who will give positive feedback to a person, or company, which will lead to new customers coming.
So, the success of your medical business depends on how happy your patients are.
My goal is to help you make your patients happy.
Happy patient experience is based on a 3 pillars: 1. Patient education 2. Training your team to serve patients in a proper way 3. And your management, as owner or manager of the business
And it starts with point 3 - your success will start from you.
The success of your business depends on how happy your patients are.
We will help you to make them happy.
So, let's fight for their sight together!
Keep in touch!
Oleksii Sologub
Business development and strategic consulting in healthcare.
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